Return policy

Return Policy
Effective Date: January 10, 2025

At TripleTopis, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, our return policy allows you to make returns under the following conditions:

Eligibility for Returns

  1. Items must be returned within 30 days of the delivery date.
  2. Products must be in their original, unused condition with all tags, packaging, and certificates of authenticity intact.
  3. Custom-made or personalized items are non-refundable unless they arrive damaged or defective.

Return Process

  1. Contact our customer service at info@tripletopis.com or call 818-417-4541 to initiate the return process.
  2. Include your order number and reason for the return in your request.
  3. Once approved, you will receive instructions on how to ship the item back to us.

Refunds

  1. Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
  2. Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@tripletopis.com with photos and details of the issue. We will replace the item or issue a refund as appropriate.

Contact Us

For any questions or concerns about our return policy, feel free to reach out to our team at: