Refund and Returns Policy

Effective Date:15/05/2025

We want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility
You may return or exchange items within [7–14] days of delivery if:

  • Items are unworn, unwashed, and in original condition

  • Tags and packaging are intact

  • You provide proof of purchase (order number or receipt)

2. Non-Returnable Items
We do not accept returns for:

  • Tailored or custom-fit products

  • Items marked as final sale or clearance

  • Accessories such as socks or underwear (for hygiene reasons)

3. Return Process
To initiate a return:

  1. Contact our customer service at 📧 [Your Email] or 📞 [Your Phone Number]

  2. Provide your order number and reason for return

  3. We will guide you through the return instructions and provide a return address

Note: Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong product.

4. Refunds

  • Refunds will be issued to your original payment method within [5–10 business days] after we receive and inspect the returned item

  • You’ll receive a confirmation email once the refund is processed

5. Exchanges

  • If you need a different size or color, we are happy to process an exchange (subject to availability)

  • Exchanges follow the same conditions as returns

6. Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours of delivery. We’ll send a replacement or issue a full refund at no extra cost.

7. Contact Us
For any questions about our return or refund process, contact:
📧 [Your Email]
📞 [Your Phone Number]